Glow Design Strategists were tasked with helping our client track their billing. From an operational perspective, we helped our client gain a better understand of their work flow. Using a design thinking methodology, we executed a customer journey map, which illuminated multiple work flow pain points and highlighted improvement opportunities. This illustrates a portion of those findings.
Analysis prepared for a small, San Francisco based solar client, 2013. Glow Design Team: Noreen Santini, Yookyung Bang, Roni Cahill, Hachem Mafoud, and Chung-Ying Yeh